Frequently Asked Questions
Everything you need to know about shopping at Birkenstock Midtown.
How do I determine my correct Birkenstock size?
Birkenstock offers two widths: Regular and Narrow. Most people with average-width feet prefer the Narrow fit. We recommend referring to our size guide and ensuring there is about 10mm of space in the heel and 5mm in the toe area for optimal comfort.
What is the difference between the Regular Footbed and the Soft Footbed?
The Regular Footbed features our classic anatomically shaped cork-latex base. The Soft Footbed includes an additional layer of foam cushioning between the cork and the suede lining for immediate comfort without the traditional break-in period.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery within the continental United States.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the soles show no signs of outdoor wear. Returns are free for all domestic orders via our online portal.
How should I care for my leather and cork sandals?
To maintain longevity, avoid extreme heat and direct sunlight. We recommend applying a cork sealer when the cork looks dull and using a suede brush or leather conditioner depending on the upper material of your specific model.
Do you offer international shipping?
Yes, Birkenstock Midtown ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.